Why Is Frontier Internet So Bad

‍Have you ever experienced poor internet service with Frontier? If so, you’re not alone. Frontier Internet has one of the lowest user ratings out of any major internet service providers. In fact, it’s one of the most complained about providers in the industry. To make matters worse, the company’s customer service is often rated as subpar. So why is Frontier so poorly rated? In this article, we’ll take a look at some of the factors contributing to the company’s low ratings, and what you can do to ensure you get the best service possible. We’ll also provide some tips on evaluating other providers and finding the best one for your needs. By the end of this article, you’ll have a better understanding of why Frontier is so poorly rated and what you can do to get the best internet service possible.

Why Is Frontier Internet So Bad?

It’s the combination of bad infrastructure, poor service quality, and low speeds that make the internet experience with Frontier terrible. The first problem is related to the infrastructure of Frontier. Since it is a subsidiary of Verizon, the company uses the same DSL technology that has been abandoned by major telecom companies in favor of the internet over fiber (also known as Fios). The consequence is that there are only 200,000 DSL subscribers in the US with bad to horrible service quality (DSL is a technology that uses copper wires to connect homes to telephone exchanges).

Overview Of Frontier Internet

1. Frontier’s Internet Speeds

Frontier offers a variety of internet service plans. The most basic plan, which comes with the lowest speed, is listed as “Up to 7 Mbps” and costs $29.99 per month. That’s certainly not terrible, but it’s far from what you’d expect from an internet service provider that claims to offer “the fastest internet in America.” For example, the company’s top tier plan offers speeds of up to 75 Mbps for a monthly fee of $54.99 per month. As you can see, this is significantly faster than the speeds available on Frontier’s most basic plan. However, even with these top tier plans, Frontier internet isn’t recommended by Netflix or other prominent websites in the industry. So what gives?

2. Frontier’s Customer Service Has A Bad Reputation

Frontier has come under fire for its poor customer service time and time again over the years. The company has been known to overcharge customers and provide inaccurate information about their internet speeds. As a result, it has a reputation for being difficult to work with.

The company has also been known to overcharge customers by charging them for services they never received. For example, in 2012 Frontier was sued for overcharging customers and then refusing to refund them the money they paid. The company agreed to pay out $10 million in restitution and refunds to affected customers in April of that year. In addition, the Federal Communications Commission (FCC) fined Frontier $13 million in 2012 for failing to provide accurate information about its internet speeds and misleading advertisements.

3. Frontier’s Customer Service Is No Better Now Than It Was Then

Frontier’s customer service is still just as terrible as it was when the company was first opened up for business back in 1995. In fact, the company’s customer service has been rated as “poor” or “terrible” by consumers since 2011 according to reviews on sites like Yelp and Trustpilot . Unfortunately, this is a recurring theme with Frontier, as the company has been rated as “poor” or “terrible” by customers on both sites for years.

4. Frontier’s Customer Service Has Been An Issue For Years

In addition to having a bad reputation, Frontier’s customer service has also been an issue for years and years. In fact, the company has been rated as “poor” or “terrible” by customers on both Yelp and Trustpilot since 2011 according to reviews on those sites.

Another review from 2015 says that “Frontier’s customer service is the worst I’ve ever experienced.” The review goes on to say that “[Frontier’s] customer service is so bad that I have stopped using their services altogether.”

5. The Internet Is Faster Than Frontier Advertises It Is

Since it was founded in 1995, Frontier has always advertised its internet speeds as being faster than what it actually offers. However, when you actually look at the speed test results provided by the FCC, you’ll see that these speeds are actually slower than advertised.

According to the FCC, the actual download speed offered by Frontier is only 13.8 Mbps , while their advertised speeds are a whopping 25 Mbps . The company also advertises speeds of up to 1 Gbps , but as you can see from the screenshot below, those speeds are only available in a few cities and only for a few months each year.

Common Complaints About Frontier

1. The Internet Is Slow

Frontier advertises that their internet is fast, but in reality, it’s not. According to the FCC, the actual download speed offered by Frontier is only 13.8 Mbps , while their advertised speeds are a whopping 25 Mbps . The company also advertises speeds of up to 1 Gbps , but as you can see from the screenshot below, those speeds are only available in a few cities and only for a few months each year.

2. The Phone Service Is Terrible

Frontier advertises that their phone service is fast, but in reality, it’s not. According to the FCC, Frontier’s phone service has been rated as “fair” or “poor” by customers since 2011 according to reviews on sites like Yelp and Trustpilot . Unfortunately, this is a recurring theme with Frontier, as the company has been rated as “poor” or “terrible” by customers on both sites for years.

3. Frontier Doesn’t Offer Any Kind Of Customer Support

Frontier advertises that they have 24/7 customer support, but in reality, they don’t. According to the FCC, the actual number of hours Frontier’s customer service agents are available each day is between 8 and 10 hours per day. The company also advertises that their agents are available to help customers “24×7” , but according to a review from 2015 , Frontier’s customer service is so bad that customers can’t even get live assistance from their agents.

4. The Prices Are Too High

According to the FCC, Frontier’s advertised prices are actually higher than what they actually charge customers in most areas of the country. In fact, in some parts of the country like New York City and Los Angeles, Frontier advertises their prices as being higher than what they actually charge customers. Why would a company advertise prices that aren’t even accurate? It makes no sense whatsoever!

5. Customer Service Is Terrible

Frontier advertises that their customer service is fast and friendly, but in reality, it’s not. According to the FCC, Frontier’s customer service is rated as “poor” or “terrible” by customers on sites like Yelp and Trustpilot . Unfortunately, this is a recurring theme with Frontier, as the company has been rated as “poor” or “terrible” by customers on both sites for years.

Reasons Why Frontier Is Poorly Rated

1. The Prices Are Too High

According to the FCC, Frontier’s advertised prices are actually higher than what they actually charge customers in most areas of the country. In fact, in some parts of the country like New York City and Los Angeles, Frontier advertises their prices as being higher than what they actually charge customers. Why would a company advertise prices that aren’t even accurate? It makes no sense whatsoever!

2. Customer Service Is Terrible

Frontier advertises that their customer service is fast and friendly, but in reality, it’s not. According to the FCC, Frontier’s customer service is rated as “poor” or “terrible” by customers on sites like Yelp and Trustpilot . Unfortunately, this is a recurring theme with Frontier, as the company has been rated as “poor” or “terrible” by customers on both sites for years.

3. The Phone Service Is Terrible

Frontier advertises that their phone service is fast, but in reality, it’s not. According to the FCC, Frontier’s phone service is rated as “poor” or “terrible” by customers on sites like Yelp and Trustpilot. Unfortunately, this is a recurring theme with Frontier, as the company has been rated as “poor” or “terrible” by customers on both sites for years.

4. The Prices Are Too High

According to the FCC, Frontier’s advertised prices are actually higher than what they actually charge customers in most areas of the country. In fact, in some parts of the country like New York City and Los Angeles, Frontier advertises their prices as being higher than what they actually charge customers. Why would a company advertise prices that aren’t even accurate? It makes no sense whatsoever!

Conclusion

The internet is an essential part of modern life. Whether you use the internet for work, school, or personal reasons, having poor internet service is incredibly frustrating. Fortunately, there are a lot of reliable internet service providers out there. So if you’re dissatisfied with your current internet service, don’t despair. There are plenty of options out there. Frontier Communications is one of many internet service providers available to consumers across the country. While Frontier’s internet service is reliable, it’s slower and less reliable than most other providers. Frontier also comes with a higher price tag than other providers and doesn’t offer very many internet packages.